Security and Privacy Policy

Introduction

Your privacy and security are of paramount importance to us at New Elements. This Security and Privacy Policy outlines how we collect, use, protect, and manage your personal information when you use our services through the New Elements Shop Online at viventashop.com.

Information We Collect

When you shop with us or interact with our services, we may collect the following types of personal information:

• Personal Identification Information: Name, address, phone number, and email address.
• Payment Information: Credit/debit card details for payment processing purposes.
• Account Information: Login details, including username and password.
• Usage Information: Information about how you use our website, including the pages you visit, the products you view, and actions you take.

How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders: To process and fulfill your purchases, including delivery and customer service support.
• To Improve Our Services: To understand user behavior on our site, make improvements, and customize our offerings.
• Communication: To send you emails about your orders, promotional offers, and any changes to our policies.
• Security: To protect your information and our website against unauthorized access, and to ensure the confidentiality and integrity of our services.

Data Protection

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption: Your payment information is processed using secure encryption protocols to ensure safe transmission.
• Restricted Access: Only authorized personnel can access your personal information, ensuring confidentiality.
• Regular Monitoring: We conduct regular security audits to maintain the safety of your data.

Cookies and Tracking Technologies

New Elements uses cookies to enhance your shopping experience. Cookies help us:

• Remember Your Preferences: So that we can personalize your experience.
• Analyze Website Traffic: To understand how users interact with our website and improve its functionality.

You can choose to disable cookies through your browser settings, though this may limit your ability to use some features of our website.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for trusted third parties that help us operate our website, conduct our business, or serve you. These parties are required to keep your information confidential and secure.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request to view the information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request that we delete your information, subject to any legal obligations.
• Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.

Security Responsibilities

It is your responsibility to keep your account login details safe. Do not share your password with anyone, and notify us immediately if you suspect unauthorized access to your account.

Changes to This Policy

We reserve the right to update or modify this Security and Privacy Policy at any time. Any changes will be posted on this page, and significant changes will be communicated to you via email. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns about this Security and Privacy Policy, please contact us:

• Phone: +201505408788
• Email: support@viventashop.com

We are committed to protecting your privacy and ensuring a secure shopping experience with New Elements Shop Online.