Refund and Returns Policy

14 Days Right to Return

At New Elements Shop Online, we strive to ensure your complete satisfaction with our products. If for any reason you are not satisfied, you have the right to return your item(s) within 14 days of receiving your order.

Conditions for Returns

• Full Refund for Production Defect: You are eligible for a full refund only if the product has a production defect.
• Customer Responsibility for Return: the customer is fully responsible for returning the item(s) in their original condition andunused. to our physical store at their own cost.

Return Process

1. Contact Customer Service: To initiate a return, please contact our customer service team at +201505408788 or email us at returns@viventashop.com. We will provide you with further instructions on how to proceed with your return.
2. Return to Store: Clients are required to deliver the item(s) to our physical store.

Refunds

• Production Defect: For products with verified production defects, a full refund will be processed. Refunds will be credited to the original payment method within 7-14 business days after we receive and inspect the returned item.
• Non-Defective Items: If the product is not defective, no full refunds will be issued for the cost of the item. A partial refund will take place, and the client will be informed when they start the return process by contacting our customer service.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Products that have been used or altered in any way.
• Products without original invoice.
• Sale items or items marked as final sale.

Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed.

If you have any questions or concerns about this Return and Refund Policy, please contact us:

• Phone: +201505408788
• Email: returns@viventashop.com

We appreciate your understanding and cooperation in helping us provide the best products and services to all our customers.