Warranty & Maintenance Policy

1-Year Free Warranty and Maintenance Service

At New Elements Shop Online, we are committed to ensuring the quality and reliability of our products. All products purchased from us are covered by a 1-year free warranty and maintenance service. During this period, we will repair or replace any items found to be faulty or defective at no cost, provided the damage is not a result of misuse by the customer.

Conditions for Warranty

• The 1-year warranty covers defects in materials or workmanship under normal use.
• This warranty does not cover damage resulting from misuse, neglect, unauthorized modifications, or improper handling.
• The warranty is valid from the date of purchase and applies to the original purchaser only.
• In all cases under warranty or paid maintenance, transportation to and from our store is the client’s responsibility.

Maintenance After Warranty Period

• After the 1-year warranty period, New Elements offers a maintenance service at a cost. The cost of the maintenance service will be communicated to you when you initiate the request with our customer service team.

Maintenance Request Process

1. Contact Customer Service: To initiate a maintenance request, please contact our customer service team at +201505408788 or email us at maintenance@viventashop.com. We will provide you with further instructions on how to proceed.
2. Assessment and Cost Estimate: Once we receive your maintenance request, our team will assess the issue and provide you with a cost estimate for the maintenance service. Maintenance will only proceed once you have approved the estimate.

Changes to This Policy

We reserve the right to update or modify this Warranty & Maintenance Policy at any time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed.

If you have any questions or concerns about this Warranty & Maintenance Policy, please contact us:

• Phone: +201505408788
• Email: maintenance@viventashop.com

We are dedicated to providing the best quality service and support to ensure you have a positive experience with New Elements products.